Service and Hospitality

Name:

Date:

(MMM/DD/YY: eg. AUG/12/05)

Was our driver polite?(駕駛有沒有禮貌?)

Yes OK No I didn't use your driver.

Did our driver force you to go shopping on the way from the airport to our cottage?(在您自機場前來途中，駕駛有強迫您至別處shopping嗎？)

Yes No I didn't use your driver.

Would you say it's a bumpy drive?(駕駛技術平穩還是爭先恐後？)

Yes No I didn't use your driver.

Were all the staff wearing uniform?(夏日所有管家是否都有穿制服?)

Yes No

Were you greeted at the parking lot when you checked in?(當您抵達夏日時，有沒有管家在停車場歡迎您?)

Yes No

Was a glass of ice cold water brought to you when you checked in?(當您抵達夏日時，管家有沒有拿冰水給您?)

Yes No

Was there a tour showing you the facilities of Matahari when you checked in?(當您抵達夏日時，管家有沒有稍微帶您在花園中走走認識夏日的環境?)

Yes No

Is your ashtray got cleaned off every time when there's a cigarette butt in it?(您的菸灰缸是否有一支菸蒂就會立即被管家清乾淨?)

Yes No I don't smoke

Were you greeted by the staff whenever they saw you in the garden?(當您在花園中，無論何時，管家看到您都會向您打招呼嗎?)

Yes No

Did all the staff come to the parking to waive goodbye to you when you checked out?(當您退房後離開夏日時，管家們都在停車場送行嗎?)

Yes No I'm not checking out yet

Your overall impression of our service and hospitality:(您對夏日管家服務及親切程度的整體感覺)